Shipping policy

This policy covers orders placed on thefragranceworld.com, which is operated by DSP Trading Inc, a New Jersey corporation trading as The Fragrance World.

Where we ship

We ship within the United States only, to street addresses and PO boxes. We do not ship to military APO, FPO, or DPO addresses, and we do not ship internationally.

Shipping cost

Shipping is free on every order, with no minimum.

Carriers

We ship with national parcel carriers using a ground service, and we choose the carrier for each order.

When your order ships

Orders usually ship within 1 business day. Orders placed before 2pm Eastern Time on a business day usually go out the same day. Business days are Monday to Friday, excluding holidays. Busy periods, stock checks, and order reviews can add time.

If we cannot ship your order within the time required by law, we contact you, and you can cancel it for a full refund.

Delivery time

Delivery usually takes an estimated 3 to 5 business days after the order ships. Delivery dates are estimates, not commitments. Once a package is with the carrier, timing is up to the carrier, and weather, holidays, and carrier delays can add time. We are not responsible for carrier delays.

Tracking

Orders ship with tracking. When your order ships, you receive an email with the tracking number. If it has not arrived, check your spam folder before contacting us.

Your shipping address

Check your address at checkout. We ship to the address you enter and are not responsible for a package sent to an incorrect or incomplete address you provided. We may not be able to change an address once an order is placed.

If a package is returned to us as undeliverable, we contact you to arrange reshipping or a refund of the item price.

Lost or missing packages

If tracking shows your package as delivered but you cannot find it, check with others at the address and your neighbors, and look for a carrier notice. Packages are sometimes scanned as delivered before they arrive.

If it still has not turned up, email sales@thefragranceworld.com with your order number, and we can help you open a claim with the carrier. Once the carrier shows a package as delivered to your address, we are not responsible for its loss or theft.

For a package that arrives damaged, see our refund policy.

Sales tax

Prices do not include sales tax. We collect sales tax where the law requires it, and it is shown at checkout.

Contact

Email sales@thefragranceworld.com. Our business hours are Monday to Friday, 9am to 5pm Eastern Time, excluding holidays.