Refund policy

This policy covers orders placed on thefragranceworld.com, which is operated by DSP Trading Inc, a New Jersey corporation trading as The Fragrance World ("we", "us"). What applies depends on why you are contacting us.

  • Changed your mind? You can return an eligible item that is unopened and unused within 30 days of delivery for a refund. You pay for return shipping.
  • Concerned an item is not genuine? You can return it, opened or unopened, within 30 days of delivery. We pay for return shipping.
  • Arrived damaged, or not what you ordered? Tell us within 48 hours of delivery, with photos, and we arrange a replacement.

Every return starts with an email to sales@thefragranceworld.com with your order number. Items sent back without contacting us first may be refused.

Change-of-mind returns

You can return an item within 30 days of the delivery date shown in tracking. To be eligible, the item must be:

  • unopened and unused, with no spray or product used;
  • in the condition we sent it, with its box, cellophane, and any seal intact where it was sold with them;
  • not on the list of items that cannot be returned, below.

You pay for return shipping, and the item is your responsibility until it reaches us. Use a tracked service: we can only refund an item that arrives.

We refund the price you paid for the item. Shipping on our orders is free, so there is no shipping charge to refund. We do not offer exchanges: to get a different item, return the one you have and place a new order.

How to start a return

  1. Email sales@thefragranceworld.com with your order number and the item you want to return.
  2. We reply with the return address and tell you whether the item is eligible.
  3. Pack the item well and ship it to the address we give you.
  4. We inspect the item when it arrives and, if it meets this policy, refund your original payment method.

How long the refund then takes to appear depends on your bank, card issuer, or payment provider.

Authenticity returns

We sell products as described in each listing. If you believe an item you received from us is not genuine, you can return it within 30 days of delivery, whether or not it has been opened or used.

  1. Email sales@thefragranceworld.com within 30 days of delivery with your order number and photos of the bottle, the box if it came with one, and the batch code.
  2. We review the photos against the manufacturer's code format and our own records, and send you a prepaid return label.
  3. Return the item with its packaging using that label. We do not reimburse return shipping sent any other way.
  4. If, after reviewing the returned item, we cannot confirm it is genuine, we refund the price you paid for it to your original payment method.

We may decline an authenticity return if the item sent back is not the item we shipped, or if the claim is made after the 30 days.

Damaged or wrong item

If your order arrives damaged, or we sent the wrong item, email sales@thefragranceworld.com within 48 hours of delivery with your order number and photos of the item, the packaging, and the shipping label. We may decline claims reported after 48 hours.

  • Damaged in transit: you do not need to send the item back unless we ask. If we ask, we send a prepaid label.
  • Wrong item: we email you a prepaid label to return it.

We resolve these claims with a replacement, which ships free like every order. If the item is out of stock and we cannot replace it, you can choose a refund to your original payment method or wait for it to come back in stock.

Items that cannot be returned

The following cannot be returned for a change of mind, opened or not, for hygiene reasons:

  • cosmetics and skincare, including body lotions, shower gels, and body powders;
  • unboxed and tester units, which are final sale;
  • any item that has been opened, sprayed, or used.

These exclusions do not affect authenticity returns or damaged and wrong item claims, described above.

Returns that do not meet this policy

We can refuse a return that does not meet this policy, for example an item that has been used, is missing packaging it was sold with, or arrives after the return window. If we refuse a return, we tell you, and we can send the item back to you at your cost. For a returned item that has been used or is missing packaging, we may instead offer a partial refund, at our choice.

Canceling an order

If your order has not shipped yet, email us as soon as you can and we will try to cancel it. If we cancel it, we refund you in full. Orders often ship the same or next business day, so we may not be able to stop one in time. Once an order has shipped, it cannot be canceled, and the return terms above apply.

Contact

Email sales@thefragranceworld.com. Our business hours are Monday to Friday, 9am to 5pm Eastern Time, excluding holidays.

This policy is part of our terms of service. We may update it; the version posted when you place your order applies to that order.